Customer Needs Discovery Manager (Pre-Sales Consultant)

What are my responsibilities?

  • Act as a consultant for the sales team in terms of answering technical questions, preparing and delivering solution based on product presentations which meet customer business requirements especially on CRM Solutions.
  • Understand and positioning CRM solution to our clients based on their business needs.
  • Design and propose business plan based on client requirement on ICT perspective.
  • Facilitating consultation services to client expectation through-out the entire engagement lifecycle from proposal, requirement gathering and project sign off.
  • Working with multiple projects and various business proposals within limited time frame, which required other department’s input and feedback.
  • Continuously updating technical knowledge and learning new products and feature sets in Information Technology.
  • Keeping up to the mark of the latest trends and business requirements in Customer Relationship Industries.

What do I need to qualify for this job?

  • Candidate must possess at least a Bachelor’s Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Business Studies/Administration/Management, Marketing or equivalent.
  • Required language(s): English & Bahasa Malaysia.
  • Must have basic knowledge of Customer Relationship Management, Software Development and process the ability to map operation processes.
  • The ability to architect solutions and lead the design, implementation and transition to support.
  • At least 3 year(s) of working experience in the related field is required for this position.

Be part of ORLIG’s Family

Kindly please fill up the form and we will get back to you sooner.