ORLIG IT Service Management
Take charge, be proactive
ORLIG IT Service Management (ITSM) incorporates best-practice principles to create game-changing IT teams, ready to go beyond daily fire-fighting and deliver enhanced customer service.
Features you’ll love:
Total visibility at ‘one glance’
Track, manage and map all Configuration Items within your IT environment, and study their relationships with ease. This helps you capture over 99% of reported issues with full details for easy follow-up action.
Manage incidents quickly
Take charge of your help desk by tracking and resolving incidents while keeping relevant agents in the loop. You can also customise, automate and manage the complete lifecycle of your IT tickets.
Resolve problems from the root
Analyse root causes of incidents and generate solutions to reduce repetitions. With ORLIG ITSM, you can prevent incidents from impacting your operations in the first place via automated triggers.
Blend with local culture
Successful ITSM implementation is only possible when world-class ITIL principles fit local culture and considerations. Our solutions are designed with this flexibility in mind.
Get the ORLIG CRM Advantage
Optimise customer lifecycle
View progression through marketing, sales and service funnels. The macro view helps highlight areas to improve.
Single consolidated platform
Enterprise-wide cost-effective platform lets you to track, manage and improve customer journey throughout the lifecycle.
Bring system & people together
Our gamification platform helps organisations shape the service culture needed to empower teams and deliver unique customer experiences.
Monitor anywhere, anytime
Our mobile-enabled intelligent dashboard lets you make informed decisions on the move and react to operational challenges instantly.
Frequently Asked Questions
Now that the IT structure is solid, how about a quick game?
Transform your work environment and let teams compete to be the absolute best in what they do. It’s a new way of working, where simulation is used to tune mindsets towards performance and the desire to win.