For heavily regulated industries like banking & finance, CRM solutions heavily assist with compliance — saving time, money & effort. High regulated industries are required to adhere to more stringent regulations as compared to less regulated industries. It is crucial…
CRM systems are commonly associated with private businesses, but government sectors also adopt similar tools to enhance consumer engagement, streamline processes, and improve overall operational efficiency. Governmental systems not only require well-trained individuals to operate, they also require a robust…
As we wrap up 2023, this marks the end of ORLIG’s 20th anniversary and the start of a new decade in our long journey. I’m incredibly proud of how our CRM/CX solutions have evolved, becoming an integral part of many…
Businesses today struggle with challenges such as segmentation, data organization, regulation compliance and lead management. The use of CRM (Customer Relationship Management) software has become increasingly popular among businesses due to its ability to solve these challenges. Features of CRM…
Customer Relationship Management (CRM) software helps businesses streamline and manage customer engagement; efficiently administering customer accounts and enhancing the overall customer experience. The two main types of CRM systems are cloud-based and on-premise. While the two software serve a similar…
On 2nd November, ORLIG Sdn Bhd spearheaded an event at the Hyatt Regency Phnom Penh titled “RAISE YOUR GAME” in collaboration with CTAPPS MSC Sdn Bhd, and eCam Solution Co., Ltd. Attendees of the event were representatives from prominent banking…
Understanding the importance of Customer Relationship Management and its applicability in banking (including new branches like investment banking), it is now essential that you understand that it is of three different types. Each type comes with its own set of…
Marketing has become more like a sprint. Once you let go of your lead, it becomes difficult to win. To ensure that you win, marketers have to be incessantly working on finding out the next best strategy. One of these…
The workflow of CRM in banking may look confusing to regular people as there are a lot of nuances involved. But you need to understand that there are several types of CRMs, and each of them operates differently. The primary…
Everyone is looking to expand, and investment advisor firms are no different. They are on an acquisition spree but agree on the need to do it organically. When you try to do it the right way, you will inevitably face…